Frequently Asked Questions
Registration and Orders
How Do I Register?
Registration on ibeGaget website can be done through any of these ways:
1. During the checkout process on the site – click on the ‘’Register’’ button to begin registration. Fill out the form and click the ‘’Submit’’ button to complete your registration.
2. Through the Login link on the top of any page – click on the ‘’Create an Account’’ button to begin registration. Fill out the form and click the ‘’Submit’’ button to complete your registration.
How do I Place An Order On Your Website?
Step 1: Click on the particular product you will like to purchase. You will be taken to the product page, select the product color/quantity that you want.
Step 2: Click on the “Add to cart” button on the page. You will be taken to the shopping cart where a list of products you’ve ordered are listed.
Step 3: Click on the “Proceed to Checkout” to place an order. Follow the onscreen instruction to place your order.
Do I Need To Sign Up To Place Order?
Not at all, you can place your order and make a purchase without having to sign up.
But signing up will make it easier for you while making a subsequent order and also enable us process your orders and provide you with the services and information offered through our website.
What Do I Do If I Don't Get An Order Confirmation Call?
When you place an order and pay online, you will receive a call from us confirming your order. If you don’t get the call, we might need more info from you. Please call us on our customer care lines.
How Do I Track My Order?
You will receive an order confirmation call from us within 24 hours after receiving your payment. Kindly ensure that your contact phone number is always available.
You can also call our customer care lines to make enquiries concerning your order.
How Do I Cancel My Order?
Order cancellation can only be done at the back end thus customers cannot cancel an order, to do this; give a call to 0703 895 6148 or send an Email to sales@ibegadget.com
Payment and Shipping
How Do I Make Payments?
ibeGadget offers multiple options of payments:
Cash On Delivery – You can either pay cash or make payments online using your MasterCard/Verve/Visa cards.
Online Payment Using A Debit Card – You can make payments online using your MasterCard/Verve/Visa cards.
Funds Deposit Into Our Bank Account – After placing your order, you will be required to either make a direct deposit or a bank transfer to any of our account numbers. Then call our customer care lines to confirm your payment.
Bank Details: Sterling Bank Plc, Account Name: Ibe Gadget Limited, Account Number: 0077746161
Will My Card Details Be Secured?
All Debit card details remain confidential and private. ibeGadget trusted payment gateway partners uses SSL encryption technology to protect your card information.
Do You Offer Installment Payments?
ibeGadget works hard to fulfill all online shopping needs but unfortunately, we don’t accept payments by installment. We will have this option soon for our customers.
Which Locations Do You Delivery To?
ibeGadget offers a nationwide delivery of devices and gadgets. See the delivery table for details of the geographical locations, delivery timelines and prices.
Do You Have An Office Address?
Yes we do. Our corporate office is located at 17 Babatunde Street, off Ogunlana Drive, Surulere, Lagos State. However since we are online store, once we receive your order, we will deliver it to your doorstep.
Can I Pick Up My Item Instead Of Having It Delivered?
ibeGadget offers delivery services because we want our customers to enjoy their convenience. But of course you can pick up your items at the above address and as well give us a call on this line 0703 895 6148
How Much Do You Charge For Delivery/Shipping?
ibeGadget offers a nationwide delivery of devices and gadgets. See the delivery table for details of the geographical locations, delivery timelines and prices.
How Long Will it Take To Get My Package?
Gift Cards – We digitally deliver legitimate USA gift codes straight to your email inbox. Fast email delivery is the best way to receive a gift card without leaving your house. We can have your codes to you within 5-15 minutes of completing your order.
Devices and Gadgets – Typically order take only a couple of hours (less than 48 hours) within Lagos. Standard delivery time is 3 – 5 business days however, this may vary by location and even product. See the delivery table for the delivery period for your chosen location. As soon as your order is dispatched from our warehouse, you will receive a call from us confirming that your package is on its way.
Can I Change My Delivery Address Once The Items Have Been Dispatched?
Unfortunately, you can't change your delivery address after your order has been sent out for delivery.
Must I Be At My Delivery Address To Receive The Ordered Items?
Either you or someone else known to you has to be available at your delivery address to receive and sign for the items.
Can My Parcel Be Delivered To An Office Address?
Yes. Your parcel can be delivered to any address convenient for you. To make this possible, you must enter your preferred address as your ‘shipping address’ before you checkout.
What Can Be The Possible Causes For A Delay In My Orders?
Your order may be delayed if:
- We have an unforeseen stock shortage.
- There are queries regarding your payment.
- There's no one available at your delivery address to sign for your delivery.
My Item Haven't Arrived Yet. What Should I do?
If you haven’t received your items after the timeline stipulated on the delivery table, kindly contact us on our customer care lines or send an email to our email addresses, quoting your order number.
How Should I Contact You If I Have Any Queries?
kindly use our Contact Us page anytime. For any issues or queries, please feel free to reach our customer care at 0703 895 6148 or email us at support@ibegadget.com
